chatbot/research-notes.md

Homelegance Research Notes

Company Profile

• Founded: 1984
• HQ: Fremont, California
• Business Model: Sole WHOLESALE business — does NOT deal with end users / general consumers
• Products: Designs, develops, and wholesales furniture
• Categories: Bedroom, Dining, Youth, Seating, Occasional, Office, Accent, Media, Lighting, Mattress
• Collections: Isla (modular seating), Sloane (youth/children), Lofton (modern elegance), Accent Chairs
• Distribution: Multiple distribution centers throughout US and Canada
• Website: homelegance.com — B2B focused, retailers/dealers are the primary audience

Key Customer Interactions

• Dealer Locator feature for consumers to find vendors
• Parts and service requests for purchased furniture
• Warranty inquiries (limited warranty)
• Catalog requests
• Pricing inquiries (wholesale)
• Product search and comparison
• New arrivals and best sellers browsing
• Video gallery and inspiration content

Chatbot Opportunities for B2B Furniture Wholesale

1. Dealer/Retailer Support: Order status, pricing, catalog requests, account management
2. Product Discovery: Help dealers find products by category, collection, style, dimensions
3. Parts & Warranty: Streamline parts requests and warranty claims
4. Consumer Redirect: Direct end consumers to authorized dealers
5. Lead Generation: Capture new dealer/retailer inquiries
6. FAQ Automation: Answer common questions about shipping, returns, policies