# Homelegance Research Notes

## Company Profile
- **Founded:** 1984
- **HQ:** Fremont, California
- **Business Model:** Sole WHOLESALE business — does NOT deal with end users / general consumers
- **Products:** Designs, develops, and wholesales furniture
- **Categories:** Bedroom, Dining, Youth, Seating, Occasional, Office, Accent, Media, Lighting, Mattress
- **Collections:** Isla (modular seating), Sloane (youth/children), Lofton (modern elegance), Accent Chairs
- **Distribution:** Multiple distribution centers throughout US and Canada
- **Website:** homelegance.com — B2B focused, retailers/dealers are the primary audience

## Key Customer Interactions
- Dealer Locator feature for consumers to find vendors
- Parts and service requests for purchased furniture
- Warranty inquiries (limited warranty)
- Catalog requests
- Pricing inquiries (wholesale)
- Product search and comparison
- New arrivals and best sellers browsing
- Video gallery and inspiration content

## Chatbot Opportunities for B2B Furniture Wholesale
1. **Dealer/Retailer Support:** Order status, pricing, catalog requests, account management
2. **Product Discovery:** Help dealers find products by category, collection, style, dimensions
3. **Parts & Warranty:** Streamline parts requests and warranty claims
4. **Consumer Redirect:** Direct end consumers to authorized dealers
5. **Lead Generation:** Capture new dealer/retailer inquiries
6. **FAQ Automation:** Answer common questions about shipping, returns, policies